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CCBill Product: CCBill Admin Portal

Dashboard area deficiencies


(0)


Hello, I'm happy to be a long time ccbill partner. But there are flaws in the API that needs priority attention.
1) The HELP link in the upper right corner on the dashboard page is not working.
2) The Navigation links bar on the dashboard should have a new link-title added called 'Recent News'; on such section, you should have links to all the latest ccbill news events of the past 6-12 months, as it looks professional and keeps merchants well-informed, and with a fast to access reference point.
3) A huge blunder in recent times has been the lack of any easy-to-post ALERTS referring to major ongoing issues. These should have been immediately and continuously 'sticky-posted' in the dashboard front page. This not only is professional, but it would show ccbill teams are being proficient and on top of the urgent matters - furthermore, it is efficient; it would save you getting repetitive support inquiries related to finding out about the issues, Specifically, a) you should have been posted updated news regarding the dashboard recent activity graph being offline for weeks in a row, twice in the past 6 months. You should have/should be posting updates on the 'British Pounds over-payment' customer sales issue, which seems to be still ongoing after several months - despite support's promises to provide updates on that issue..... as of now, I'm still unclear of what causes that problem, and how it affects customers who made the overpayment sales.
4) It's depressing seeing the blood-red line in the sales activity graph in the dashboard, permeate an entire month of normally green and blue lines. Can you change that function to show ONLY the days of the chargeback/refunds as red dots on the date of such, rather than the red line spanning an entire month in the month-view and week-view graph chart modes.

Thanks


Posted by Mr.P