Welcome to CCBill's Consumer Help Center
Select a recent or popular article from the lists below or use the Search feature to find a specific topic.
Recently Updated
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The site is not being updated regularly
It could be that your browser has cached memory, so it’s actually not showing the latest version of the website.
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10499 |
2019-11-22 08:38
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GoranJ | 9 | 1 | Subscriptions |
| Why am I seeing a new authentication ... | 2718 |
2019-09-27 03:10
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Dejan | 6 | 1 |
General Information
Billing |
| Is my data secure while I'm authorizi... | 2388 |
2019-09-27 03:07
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Dejan | 4 | 1 |
General Information
Billing |
| What is 3DS | 2468 |
2019-09-27 00:48
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Dejan | 7 | 1 |
General Information
Billing |
| I am trying to add a payment option i... | 3077 |
2019-09-12 05:10
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Dejan | 2 | 1 | Troubleshooting |
| What is Two-Factor Authentication | 2163 |
2019-09-11 08:54
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Dejan | 9 | 2 |
General Information
Billing |
| 3DS authorization is not working prop... | 2030 |
2019-09-09 07:31
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Dejan | 3 | 1 |
General Information
Troubleshooting Billing |
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What methods of payment does CCBill a...
CCBill accepts most any credit card - Visa, MasterCard, Discover Card, Maestro, Diners Club, Visa Electron, JCB, as well as checks drawn from a U.S. bank and ACH electronic checks.
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2019-04-22 09:43
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GoranJ | 30 | 3 |
General Information
Billing |
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How do I enable cookies in my web bro...
Websites use cookies to store information, such as site preferences or login status. To enable cookies, follow the instructions below for the browser version you are using.
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28021 |
2018-01-29 09:07
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Dejan | 33 | 3 | Troubleshooting |
| How do I ensure that my Windows OS is... | 8067 |
2018-01-29 09:06
Button Plugin modified by editor.
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Dejan | 12 | 1 | Troubleshooting |
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Is my browser affecting my access to ...
Please see help links below and visit the appropriate support page for the browser you’re using.
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2018-01-29 09:06
Button Plugin modified by editor.
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Dejan | 8 | 2 | Troubleshooting |
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Lost Site Login Information
Let us know that you have lost your site login information and submit a request form. CCBill's Consumer Support will help you as soon as possible.
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2018-01-29 09:06
Button Plugin modified by editor.
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Dejan | 10 | 1 | Troubleshooting |
- The site is not being updated regularly
- Why am I seeing a new authentication screen when making a purchase
- Is my data secure while I'm authorizing a payment
- What is 3DS
- I am trying to add a payment option in CCBill Pay and I get a "unable to authenticate" error message
- What is Two-Factor Authentication
- 3DS authorization is not working properly. Can you help me
- What methods of payment does CCBill accept for U.S. customers
- How do I enable cookies in my web browser
- How do I ensure that my Windows OS is currently running the most recent version
- Is my browser affecting my access to the website I'm subscribed to
- Lost Site Login Information
Most Popular
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How do I cancel my subscription
With a variety of ways to manage your subscriptions, CCBill makes it easy to cancel your recurring memberships.
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2018-01-29 06:58
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Dejan | 12 | 1 | Subscriptions |
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Why do I have a CCBill.com or CCBillE...
If you see a CCBill.com or CCBillEU charge on your card statement, it is most likely that you have recently signed up for (or attempted to sign up for) an online service.
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2018-01-29 06:37
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Dejan | 8 | 1 | Billing |
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Will CCBill ever send mail to my home...
For most purchases your billing address is only needed to verify that you are, indeed, the authorized card holder.
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80021 |
2017-10-23 05:09
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Dejan | 14 | 7 |
General Information
Legal |
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How do I stop receiving spam messages...
We take SPAM complaints very seriously and we will deal with this matter immediately upon notification.
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75393 |
2017-10-23 03:46
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Dejan | 15 | 6 | Legal |
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For what reasons would CCBill decline...
Common error messages you might receive if CCBill has declined your credit card purchase.
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2018-01-29 06:41
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Dejan | 25 | 1 | Billing |
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Identifying a CCBill Charge on Your S...
A CCBill subscription charge will appear discretely as CCBill.com or CCBillEU along with a toll-free customer support phone number.
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2018-01-29 06:37
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Dejan | 10 | 1 | Billing |
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Does CCBill accept prepaid cards
As long as the prepaid card has a Visa or Mastercard logo and is approved for online transactions, you should have no issues with using it for your purchase.
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2018-01-29 06:46
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Dejan | 11 | 3 |
General Information
Billing |
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Why can't I access the website I'm su...
A list of suggestions CCBill Support has collected to assist with making sure you can regain access with as little impact as possible.
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54621 |
2018-01-29 09:02
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Dejan | 26 | 1 | Troubleshooting |
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How do I know if a CCBill sign-up pag...
All CCBill sign-up pages are protected by 128-bit Secure Socket Layer (SSL) encryption.
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2018-01-29 06:52
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Dejan | 10 | 1 | General Information |
| More Frequently Asked Questions | 48182 |
2017-04-13 04:17
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Dejan | 11 | 1 | General Information |
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Lost Site Login Information
Let us know that you have lost your site login information and submit a request form. CCBill's Consumer Support will help you as soon as possible.
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47709 |
2018-01-29 09:06
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Dejan | 10 | 1 | Troubleshooting |
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What can be done about my declined tr...
In many cases, our representatives are able to override these declined transactions within a short time frame from the attempt.
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2018-01-29 06:46
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Dejan | 11 | 1 | Billing |
- How do I cancel my subscription
- Why do I have a CCBill.com or CCBillEU charge on my bank or card statement
- Will CCBill ever send mail to my home address provided upon sign-up
- How do I stop receiving spam messages from the website
- For what reasons would CCBill decline my purchase
- Identifying a CCBill Charge on Your Statement
- Does CCBill accept prepaid cards
- Why can't I access the website I'm subscribed to
- How do I know if a CCBill sign-up page is genuine
- More Frequently Asked Questions
- Lost Site Login Information
- What can be done about my declined transaction
If you have any questions or need any immediate assistance, you can contact Consumer Support 24-hours a day, 365 days a year.