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Welcome to CCBill's Consumer Help Center


Select a recent or popular article from the lists below or use the Search feature to find a specific topic.




 Recently Updated


Page Hits Last modification Last author Version Backl. Categories Ratings
More Frequently Asked Questions 42196
2017-04-13 04:17
Dejan 11 1 General Information
Where can I find a copy of CCBill's P...
Common legal information regarding purchases through CCBill.
14174
2017-10-16 08:13
Dejan 8 5 Legal
Reporting Fraudulent Charges
For security purposes and to protect your privacy, we need you to call Consumer Support to verify your identity as an account holder and to confirm your billing information.
13419
2017-10-16 08:13
Dejan 9 6 Legal
My copyrighted material has been post...
Please be assured that CCBill follows all of the procedures prescribed by the Digital Millennium Copyright Act (DMCA) for notification, takedown, and counter-notification.
35114
2017-10-16 08:14
Dejan 12 6 Legal
How do I stop receiving spam messages...
We take SPAM complaints very seriously and we will deal with this matter immediately upon notification.
71497
2017-10-23 03:46
Dejan 15 6 Legal
Will CCBill ever send mail to my home...
For most purchases your billing address is only needed to verify that you are, indeed, the authorized card holder.
73427
2017-10-23 05:09
Dejan 14 7 General Information
Legal
How do I get a refund
We are dedicated to assisting our customers; however, not all of our clients have the same refund policies.
28844
2018-01-29 06:36
Button Plugin modified by editor.
Dejan 14 1 Billing
Identifying a CCBill Charge on Your S...
A CCBill subscription charge will appear discretely as CCBill.com or CCBillEU along with a toll-free customer support phone number.
51930
2018-01-29 06:37
Button Plugin modified by editor.
Dejan 10 1 Billing
Why do I have a CCBill.com or CCBillE...
If you see a CCBill.com or CCBillEU charge on your card statement, it is most likely that you have recently signed up for (or attempted to sign up for) an online service.
4627
2018-01-29 06:37
Button Plugin modified by editor.
Dejan 8 1 Billing
For what reasons would CCBill decline...
Common error messages you might receive if CCBill has declined your credit card purchase.
36539
2018-01-29 06:41
Button Plugin modified by editor.
Dejan 25 1 Billing
The transaction was canceled or decli...
What to do if your transaction was canceled or declined but there's still a charge on my card?
892
2018-01-29 06:42
Button Plugin modified by editor.
Dejan 7 1 Billing
Pending Transactions for Free Trials
If you have signed up for a free trial with a credit card or checking transaction, CCBill may request and your bank will put a reserved funds hold on your credit card.
12129
2018-01-29 06:42
Button Plugin modified by editor.
Dejan 10 1 Billing



 Most Popular


Page Hits Last modification Last author Version Backl. Categories Ratings
More Frequently Asked Questions 42196
2017-04-13 04:17
Dejan 11 1 General Information
Where can I find a copy of CCBill's P...
Common legal information regarding purchases through CCBill.
14174
2017-10-16 08:13
Dejan 8 5 Legal
Reporting Fraudulent Charges
For security purposes and to protect your privacy, we need you to call Consumer Support to verify your identity as an account holder and to confirm your billing information.
13419
2017-10-16 08:13
Dejan 9 6 Legal
My copyrighted material has been post...
Please be assured that CCBill follows all of the procedures prescribed by the Digital Millennium Copyright Act (DMCA) for notification, takedown, and counter-notification.
35114
2017-10-16 08:14
Dejan 12 6 Legal
How do I stop receiving spam messages...
We take SPAM complaints very seriously and we will deal with this matter immediately upon notification.
71497
2017-10-23 03:46
Dejan 15 6 Legal
Will CCBill ever send mail to my home...
For most purchases your billing address is only needed to verify that you are, indeed, the authorized card holder.
73427
2017-10-23 05:09
Dejan 14 7 General Information
Legal
How do I get a refund
We are dedicated to assisting our customers; however, not all of our clients have the same refund policies.
28844
2018-01-29 06:36
Button Plugin modified by editor.
Dejan 14 1 Billing
Identifying a CCBill Charge on Your S...
A CCBill subscription charge will appear discretely as CCBill.com or CCBillEU along with a toll-free customer support phone number.
51930
2018-01-29 06:37
Button Plugin modified by editor.
Dejan 10 1 Billing
Why do I have a CCBill.com or CCBillE...
If you see a CCBill.com or CCBillEU charge on your card statement, it is most likely that you have recently signed up for (or attempted to sign up for) an online service.
4627
2018-01-29 06:37
Button Plugin modified by editor.
Dejan 8 1 Billing
For what reasons would CCBill decline...
Common error messages you might receive if CCBill has declined your credit card purchase.
36539
2018-01-29 06:41
Button Plugin modified by editor.
Dejan 25 1 Billing
The transaction was canceled or decli...
What to do if your transaction was canceled or declined but there's still a charge on my card?
892
2018-01-29 06:42
Button Plugin modified by editor.
Dejan 7 1 Billing
Pending Transactions for Free Trials
If you have signed up for a free trial with a credit card or checking transaction, CCBill may request and your bank will put a reserved funds hold on your credit card.
12129
2018-01-29 06:42
Button Plugin modified by editor.
Dejan 10 1 Billing




If you have any questions or need any immediate assistance, you can contact Consumer Support 24-hours a day, 365 days a year.