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Welcome to CCBill's Consumer Help Center


Select a recent or popular article from the lists below or use the Search feature to find a specific topic.




 Recently Updated


Page Hits Last modification Last author Version Backl. Categories
The site is not being updated regularly
It could be that your browser has cached memory, so it’s actually not showing the latest version of the website.
4068
2019-11-22 08:38
GoranJ 9 1 Subscriptions
Why am I seeing a new authentication ... 1089
2019-09-27 03:10
Dejan 6 1 General Information
Billing
Is my data secure while I'm authorizi... 1152
2019-09-27 03:07
Dejan 4 1 General Information
Billing
What is 3DS 1135
2019-09-27 00:48
Dejan 7 1 General Information
Billing
I am trying to add a payment option i... 1208
2019-09-12 05:10
Dejan 2 1 Troubleshooting
What is Two-Factor Authentication 1062
2019-09-11 08:54
Dejan 9 2 General Information
Billing
3DS authorization is not working prop... 981
2019-09-09 07:31
Dejan 3 1 General Information
Troubleshooting
Billing
What methods of payment does CCBill a...
CCBill accepts most any credit card - Visa, MasterCard, Discover Card, Maestro, Diners Club, Visa Electron, JCB, as well as checks drawn from a U.S. bank and ACH electronic checks.
15585
2019-04-22 09:43
GoranJ 30 3 General Information
Billing
How do I enable cookies in my web bro...
Websites use cookies to store information, such as site preferences or login status. To enable cookies, follow the instructions below for the browser version you are using.
26651
2018-01-29 09:07
Button Plugin modified by editor.
Dejan 33 3 Troubleshooting
How do I ensure that my Windows OS is... 7206
2018-01-29 09:06
Button Plugin modified by editor.
Dejan 12 1 Troubleshooting
Is my browser affecting my access to ...
Please see help links below and visit the appropriate support page for the browser you’re using.
15026
2018-01-29 09:06
Button Plugin modified by editor.
Dejan 8 2 Troubleshooting
Lost Site Login Information
Let us know that you have lost your site login information and submit a request form. CCBill's Consumer Support will help you as soon as possible.
31172
2018-01-29 09:06
Button Plugin modified by editor.
Dejan 10 1 Troubleshooting



 Most Popular


Page Hits Last modification Last author Version Backl. Categories
How do I cancel my subscription
With a variety of ways to manage your subscriptions, CCBill makes it easy to cancel your recurring memberships.
252202
2018-01-29 06:58
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Dejan 12 1 Subscriptions
Will CCBill ever send mail to my home...
For most purchases your billing address is only needed to verify that you are, indeed, the authorized card holder.
77966
2017-10-23 05:09
Dejan 14 7 General Information
Legal
How do I stop receiving spam messages...
We take SPAM complaints very seriously and we will deal with this matter immediately upon notification.
74393
2017-10-23 03:46
Dejan 15 6 Legal
For what reasons would CCBill decline...
Common error messages you might receive if CCBill has declined your credit card purchase.
67810
2018-01-29 06:41
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Dejan 25 1 Billing
Identifying a CCBill Charge on Your S...
A CCBill subscription charge will appear discretely as CCBill.com or CCBillEU along with a toll-free customer support phone number.
60257
2018-01-29 06:37
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Dejan 10 1 Billing
Does CCBill accept prepaid cards
As long as the prepaid card has a Visa or Mastercard logo and is approved for online transactions, you should have no issues with using it for your purchase.
55162
2018-01-29 06:46
Button Plugin modified by editor.
Dejan 11 3 General Information
Billing
Why can't I access the website I'm su...
A list of suggestions CCBill Support has collected to assist with making sure you can regain access with as little impact as possible.
52368
2018-01-29 09:02
Button Plugin modified by editor.
Dejan 26 1 Troubleshooting
How do I know if a CCBill sign-up pag...
All CCBill sign-up pages are protected by 128-bit Secure Socket Layer (SSL) encryption.
51262
2018-01-29 06:52
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Dejan 10 1 General Information
More Frequently Asked Questions 46251
2017-04-13 04:17
Dejan 11 1 General Information
What can be done about my declined tr...
In many cases, our representatives are able to override these declined transactions within a short time frame from the attempt.
45612
2018-01-29 06:46
Button Plugin modified by editor.
Dejan 11 1 Billing
My copyrighted material has been post...
Please be assured that CCBill follows all of the procedures prescribed by the Digital Millennium Copyright Act (DMCA) for notification, takedown, and counter-notification.
37480
2017-10-16 08:14
Dejan 12 6 Legal
For what reasons would my bank declin...
Common error messages you might receive if your bank or credit card company declines authorization for payment.
37366
2018-01-29 06:43
Button Plugin modified by editor.
Dejan 16 1 Billing




If you have any questions or need any immediate assistance, you can contact Consumer Support 24-hours a day, 365 days a year.