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Welcome to CCBill's Consumer Help Center


Select a recent or popular article from the lists below or use the Search feature to find a specific topic.




 Recently Updated


Page Hits Last modification Last author Version Backl. Categories
Why don’t I need to authorize each on... 28
2019-09-12 08:37
Dejan 2 1 General Information
Billing
Does 3DS 2.0 affect me if I am not an... 20
2019-09-12 08:34
Dejan 2 1 General Information
Billing
What is 3DS 2.0 33
2019-09-12 08:21
Dejan 5 1 General Information
Billing
I am trying to add a payment option i... 22
2019-09-12 05:10
Dejan 2 1 Troubleshooting
What is Two-Factor Authentication 39
2019-09-11 08:54
Dejan 9 2 General Information
Billing
Is my data secure while I'm authorizi... 16
2019-09-09 08:40
Dejan 1 1 General Information
Billing
Is there a way for me to avoid authen... 17
2019-09-09 07:55
Dejan 1 1 General Information
Billing
3DS authorization is not working prop... 22
2019-09-09 07:31
Dejan 3 1 General Information
Troubleshooting
Billing
Why am I being required to authentica... 23
2019-09-09 07:00
Dejan 3 1 General Information
Billing
What methods of payment does CCBill a...
CCBill accepts most any credit card - Visa, MasterCard, Discover Card, Maestro, Diners Club, Visa Electron, JCB, as well as checks drawn from a U.S. bank and ACH electronic checks.
14172
2019-04-22 09:43
GoranJ 30 3 General Information
Billing
How do I enable cookies in my web bro...
Websites use cookies to store information, such as site preferences or login status. To enable cookies, follow the instructions below for the browser version you are using.
25654
2018-01-29 09:07
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Dejan 33 3 Troubleshooting
How do I ensure that my Windows OS is... 6235
2018-01-29 09:06
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Dejan 12 1 Troubleshooting



 Most Popular


Page Hits Last modification Last author Version Backl. Categories
How do I cancel my subscription
With a variety of ways to manage your subscriptions, CCBill makes it easy to cancel your recurring memberships.
226157
2018-01-29 06:58
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Will CCBill ever send mail to my home...
For most purchases your billing address is only needed to verify that you are, indeed, the authorized card holder.
76444
2017-10-23 05:09
Dejan 14 7 General Information
Legal
How do I stop receiving spam messages...
We take SPAM complaints very seriously and we will deal with this matter immediately upon notification.
72989
2017-10-23 03:46
Dejan 15 6 Legal
Identifying a CCBill Charge on Your S...
A CCBill subscription charge will appear discretely as CCBill.com or CCBillEU along with a toll-free customer support phone number.
58896
2018-01-29 06:37
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Dejan 10 1 Billing
Does CCBill accept prepaid cards
As long as the prepaid card has a Visa or Mastercard logo and is approved for online transactions, you should have no issues with using it for your purchase.
52640
2018-01-29 06:46
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Billing
Why can't I access the website I'm su...
A list of suggestions CCBill Support has collected to assist with making sure you can regain access with as little impact as possible.
50853
2018-01-29 09:02
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Dejan 26 1 Troubleshooting
How do I know if a CCBill sign-up pag...
All CCBill sign-up pages are protected by 128-bit Secure Socket Layer (SSL) encryption.
50245
2018-01-29 06:52
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More Frequently Asked Questions 44912
2017-04-13 04:17
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What can be done about my declined tr...
In many cases, our representatives are able to override these declined transactions within a short time frame from the attempt.
44123
2018-01-29 06:46
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Dejan 11 1 Billing
For what reasons would CCBill decline...
Common error messages you might receive if CCBill has declined your credit card purchase.
44095
2018-01-29 06:41
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Dejan 25 1 Billing
My copyrighted material has been post...
Please be assured that CCBill follows all of the procedures prescribed by the Digital Millennium Copyright Act (DMCA) for notification, takedown, and counter-notification.
36506
2017-10-16 08:14
Dejan 12 6 Legal
For what reasons would my bank declin...
Common error messages you might receive if your bank or credit card company declines authorization for payment.
36203
2018-01-29 06:43
Button Plugin modified by editor.
Dejan 16 1 Billing




If you have any questions or need any immediate assistance, you can contact Consumer Support 24-hours a day, 365 days a year.