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Welcome to CCBill's Consumer Help Center

Select a recent or popular article from the lists below or use the Search feature to find a specific topic.




 Recently Updated


Page Hits Last modification Last author Version Backl. Categories Ratings
Why was my credit card charged twice
Multiple charges cannot happen by mistake in CCBill’s system. If you try to pay for a subscription you have already purchased, the system will decline the second transaction.
729
2017-11-03 10:24
Dejan 10 0 Billing
The site is not being updated regularly
It could be that your browser has cached memory, so it’s actually not showing the latest version of the website.
553
2017-11-03 10:01
Dejan 7 0 Subscriptions
Failed to Rebill
Common reasons why a CCBill subscription may fail to rebill.
11028
2017-11-03 07:19
Dejan 21 0 Billing
Why can't I access the website I'm su...
A list of suggestions CCBill Support has collected to assist with making sure you can regain access with as little impact as possible.
46555
2017-11-03 07:06
Dejan 25 0 Troubleshooting
I am not satisfied with the content o...
Because CCBill does not produce website content, we are unable to authorize a refund.
15308
2017-11-03 05:55
Dejan 8 0 Subscriptions
How do I update my media player
See links below, and please visit the appropriate support page for the media player that you need to update.
20206
2017-11-03 05:51
Dejan 7 0 Video Content
For what reasons would my bank declin...
Common error messages you might receive if your bank or credit card company declines authorization for payment.
31775
2017-11-03 05:49
Dejan 15 0 Billing
Pending Transaction - Why do I have R...
Free trials and authorization holds are two common reasons why you would have a pending transaction.
516
2017-11-03 05:47
Dejan 6 0 Billing
I was charged for something I didn't ...
If you suspect you were charged for something you didn’t buy, please contact CCBill Consumer Support immediately.
623
2017-11-03 05:44
Dejan 4 0 Billing
For what reasons would CCBill decline...
Common error messages you might receive if CCBill has declined your credit card purchase.
33682
2017-11-03 04:14
Dejan 24 0 Billing
Why do I have a CCBill.com or CCBillE...
If you see a CCBill.com or CCBillEU charge on your card statement, it is most likely that you have recently signed up for (or attempted to sign up for) an online service.
866
2017-10-26 07:47
Dejan 7 0 Billing
The transaction was canceled or decli...
What to do if your transaction was canceled or declined but there's still a charge on my card?
662
2017-10-26 05:59
Dejan 6 0 Billing



 Most Popular


Page Hits Last modification Last author Version Backl. Categories Ratings
How do I cancel my subscription
With a variety of ways to manage your subscriptions, CCBill makes it easy to cancel your recurring memberships.
120904
2017-10-16 03:30
Dejan 11 0 Subscriptions
Will CCBill ever send mail to my home...
For most purchases your billing address is only needed to verify that you are, indeed, the authorized card holder.
72274
2017-10-23 05:09
Dejan 14 5 General Information
Legal
How do I stop receiving spam messages...
We take SPAM complaints very seriously and we will deal with this matter immediately upon notification.
70907
2017-10-23 03:46
Dejan 15 5 Legal
Identifying a CCBill Charge on Your S...
A CCBill subscription charge will appear discretely as CCBill.com or CCBillEU along with a toll-free customer support phone number.
50868
2017-10-23 02:48
Dejan 9 0 Billing
How do I know if a CCBill sign-up pag...
All CCBill sign-up pages are protected by 128-bit Secure Socket Layer (SSL) encryption.
48050
2017-10-23 06:52
Dejan 9 0 General Information
Why can't I access the website I'm su...
A list of suggestions CCBill Support has collected to assist with making sure you can regain access with as little impact as possible.
46555
2017-11-03 07:06
Dejan 25 0 Troubleshooting
More Frequently Asked Questions 41108
2017-04-13 04:17
Dejan 11 0 General Information
What can be done about my declined tr...
In many cases, our representatives are able to override these declined transactions within a short time frame from the attempt.
40139
2017-10-23 07:16
Dejan 8 0 Billing
Does CCBill accept prepaid cards
As long as the prepaid card has a Visa or Mastercard logo and is approved for online transactions, you should have no issues with using it for your purchase.
40099
2017-10-12 14:27
Dejan 10 1 General Information
Billing
My copyrighted material has been post...
Please be assured that CCBill follows all of the procedures prescribed by the Digital Millennium Copyright Act (DMCA) for notification, takedown, and counter-notification.
34612
2017-10-16 08:14
Dejan 12 5 Legal
For what reasons would CCBill decline...
Common error messages you might receive if CCBill has declined your credit card purchase.
33682
2017-11-03 04:14
Dejan 24 0 Billing
For what reasons would my bank declin...
Common error messages you might receive if your bank or credit card company declines authorization for payment.
31775
2017-11-03 05:49
Dejan 15 0 Billing




If you have any questions or need any immediate assistance, you can contact Consumer Support 24-hours a day, 365 days a year.