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CCBill Idea Board


Do you have a great idea that will benefit the entire CCBill community? - We want to hear from you!

Browse community requested features below, and vote or comment on the ones that would improve your business the most so that we could prioritize requests accordingly.

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Click on a feature request's subject title for more details and comments.
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Items found: 21

Feature Request Idea  Removing the BIC field from the payment form, and derive it from the IBAN

Submitted by: Jay ()


Hi there,


I would like to submit a feature request. We are currently working on a Dutch website, and we are expecting our customers to frequently make use of the SEPA payments. You currently ask the customer to fill in their BIC code in the flex form. However, nobody in The Netherlands knows there BIC code, and nobody ever needs to use it. We feel that customers will not feel comfortable with this payment option.

We noticed that other payment processors look up the BIC themselves, when the IBAN has been provided. So there is no BIC field in the payment form, but the payment processor looks it up. Eventbrite does this for instance:

https://www.eventbrite.com/support/articles/en_US/How_To/how-to-pay-for-eventbrite-tickets-with-sepa-direct-debit?lg=en_US

I really hope you will do the same, so that this field will be removed from the payment form for SEPA payments. I really feel that this is something beneficial for everybody, and I hope you would be able to determine the BIC based on the IBAN bank account number. This would really improve the payment process for our customers!

Please feel free to contact me if you have any questions.


Kind regards,
Jay

(5)


Feature Request Idea  "LOYALTY DISCOUNT" text on form

Submitted by: Scott O. ()


Hi, I would like the ability to change the "LOYALTY DISCOUNT" text on the form, it's incredibly, incredibly confusing right now.

My form says:

" $1.00(USD) Off If you remain a Loyal Member for 3 rebill(s), we'll take $1.00(USD) OFF your recurring price every 2 rebill(s). Offer limited to 4 discount(s) "

That's just terrible from a sales point of view... no normal human being is going to understand what that means. ;-) I would love to rewrite it in better English, and without all the "(s)" business, and with better currency display (like "US$1" instead of the ugly "$1.00(USD)" stuff?), and without the random capitalization.

In general I wish CCBill's customer-facing forms were a lot more sensitive to details like this. There's no good reason they need to be so ugly and confusing, and I guarantee you it hurts sales. The name of the game in e-commerce (and really, ANY commerce, lol) is to make everything as EASY and painless for the customer to give you money... CCBill needs to work on this part of their service.

Thanks.

(3)


Feature Request Idea  option to embed a live support chat in the form page

Submitted by: Yaniv ()


Would like to have an option to embed a live support chat (like Intercom, freshchat etc) in the billing form page, to have the option to assist and support users in real time, before they leave the page or fail to purchase.

(6)


Feature Request Idea   event type UserReactivation not enough fields to process it as a a proper rebill

Submitted by: Anonymous ()


Hello CCBill,
So we just switched all of our main accounts to utilize transaction data for member management instead of the separate JPOST biller member management calls. We found an issue with UserReactivation, its used exclusively (no RenewalSuccess event is fired for it) for a rebill of a previously cancelled subscription but doesn't contain the information required to process a rebill.

We do not get enough data back to process it as a rebill. We are required to use UserReactivation to allow a returning customer back into the members area, but without the correct information, it cannot be processed and the user must wait for datalink to populate the rebill.

I pasted two dumps of the current fields for UserReactivation and RenewalSuccess. At bare minimun we need the accountingAmount and nextRenewalDate to be available on the UserReactivation to process it as a rebill .

However field wise they should match since it is treated as a rebill by CCBills systems without its own RenewalSuccess event.



[2018-10-29 18:15:42] CCBILLPostback.info: Incoming UserReactivation postback Array
(
[GET] => Array
(
[clientAccnum] => XXXXXX
[clientSubacc] => 0000
[eventType] => UserReactivation
[eventGroupType] => Subscription
)

POST => Array
(
[clientAccnum] => XXXXXX
[clientSubacc] => 0000
[consumerEmail] => XXXXXX at hotmail.com
[nextRenewalDate] => 2019-10-29
[password] => XXXXXX
[price] => XX(USD) recurring every XX days
[subscriptionId] => XXXXX
[timestamp] => 2018-10-29 18:15:42
[transactionId] => XXXX
[username] => XXXX
)

)

2018-10-29 18:15:43 CCBILLPostback.info: Incoming RenewalSuccess postback Array
(
GET => Array
(
[clientAccnum] => XXXXXX
[clientSubacc] => 0000
[eventType] => RenewalSuccess
[eventGroupType] => Subscription
)

POST => Array
(
[accountingAmount] => XX.00
[accountingCurrency] => USD
[accountingCurrencyCode] => 840
[billedAmount] => XX.XX
[billedCurrency] => GBP
[billedCurrencyCode] => 826
[cardType] => VISA
[clientAccnum] => XXXXXX
[clientSubacc] => XXXX
[expDate] => XXXX
[last4] => XXXX
[nextRenewalDate] => 2018-11-28
[paymentAccount] => XXXXXXXXXXXXXXXXXXXXXXXXXXX
[paymentType] => CREDIT
[subscriptionId] => XXXXXXXXXXXXXXXXXXXX
[timestamp] => 2018-10-29 18:15:42
[transactionId] => XXXXXXXXXXXXXXXXXXXXXXX
[renewalDate] => 2018-10-29
)

)

UserReactivation are no different than a rebill, so we need the same fields in order to properly process them. The current hack is to insert dummy data (particularly the missing accountingAmount - we have no idea how much we earned on a UserReactivation now) and then populate it with the value that comes in with datalink later. This is no good.

(1)


Feature Request Idea  Affiliate Admin Portal - Suggestions

Submitted by: Tom ()


Just some ideas/suggestions for the Affiliate Admin Portal:

(1)
We are piping affiliate sales information from our pop3 mail accounts into a proprietary CMS. However this doesn’t work for rebillings. It appears that there is no option to receive mail notifications for rebillings. Would be great to have this option.

(2)
A global redirect parameter as an appendix to the regular affiliate links would be great (like &HTML= or &LANDING=), to redirect the lead to a specific sponsor page, rather than to the global landing page that the affiliate link is statically associated with.

(3)
For the existing report 'Check Amounts' it would be helpful to see the actual date of payment, once a payout has been triggered/scheduled.

;-)

(1)


Feature Request Idea  Original currencies and amounts

Submitted by: Matyas Peterfi ()


Please make it possible to access exports/reports where the original amounts and currencies are listed for each transaction, or at least make the exchange rates you have used available. Businesses need at least one of these to make a proper reconciliation with your records. Thank you!

(1)