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CCBill Idea Board


Do you have a great idea that will benefit the entire CCBill community? - We want to hear from you!

Browse community requested features below, and vote or comment on the ones that would improve your business the most so that we could prioritize requests accordingly.

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Click on a feature request's subject title for more details and comments.
Thank you for participating and being the driving force of CCBill innovation.

Items found: 8

Feature Request Idea  option to embed a live support chat in the form page

Submitted by: Yaniv ()


Would like to have an option to embed a live support chat (like Intercom, freshchat etc) in the billing form page, to have the option to assist and support users in real time, before they leave the page or fail to purchase.

(2)


Feature Request Idea   event type UserReactivation not enough fields to process it as a a proper rebill

Submitted by: Troy Stanton ()


Hello CCBill,
So we just switched all of our main accounts to utilize transaction data for member management instead of the separate JPOST biller member management calls. We found an issue with UserReactivation, its used exclusively (no RenewalSuccess event is fired for it) for a rebill of a previously cancelled subscription but doesn't contain the information required to process a rebill.

We do not get enough data back to process it as a rebill. We are required to use UserReactivation to allow a returning customer back into the members area, but without the correct information, it cannot be processed and the user must wait for datalink to populate the rebill.

I pasted two dumps of the current fields for UserReactivation and RenewalSuccess. At bare minimun we need the accountingAmount and nextRenewalDate to be available on the UserReactivation to process it as a rebill .

However field wise they should match since it is treated as a rebill by CCBills systems without its own RenewalSuccess event.



2018-10-29 18:15:42 CCBILLPostback.info: Incoming UserReactivation postback Array
(
GET => Array
(
clientAccnum => XXXXXX
clientSubacc => 0000
eventType => UserReactivation
eventGroupType => Subscription
)

POST => Array
(
clientAccnum => XXXXXX
clientSubacc => 0000
consumerEmail => XXXXXX at hotmail.com
nextRenewalDate => 2019-10-29
password => XXXXXX
price => XX(USD) recurring every XX days
subscriptionId => XXXXX
timestamp => 2018-10-29 18:15:42
transactionId => XXXX
username => XXXX
)

)

2018-10-29 18:15:43 CCBILLPostback.info: Incoming RenewalSuccess postback Array
(
GET => Array
(
clientAccnum => XXXXXX
clientSubacc => 0000
eventType => RenewalSuccess
eventGroupType => Subscription
)

POST => Array
(
accountingAmount => XX.00
accountingCurrency => USD
accountingCurrencyCode => 840
billedAmount => XX.XX
billedCurrency => GBP
billedCurrencyCode => 826
cardType => VISA
clientAccnum => XXXXXX
clientSubacc => XXXX
expDate => XXXX
last4 => XXXX
nextRenewalDate => 2018-11-28
paymentAccount => XXXXXXXXXXXXXXXXXXXXXXXXXXX
paymentType => CREDIT
subscriptionId => XXXXXXXXXXXXXXXXXXXX
timestamp => 2018-10-29 18:15:42
transactionId => XXXXXXXXXXXXXXXXXXXXXXX
renewalDate => 2018-10-29
)

)

UserReactivation are no different than a rebill, so we need the same fields in order to properly process them. The current hack is to insert dummy data (particularly the missing accountingAmount - we have no idea how much we earned on a UserReactivation now) and then populate it with the value that comes in with datalink later. This is no good.

(0)


Feature Request Idea  Affiliate Admin Portal - Suggestions

Submitted by: Tom ()


Just some ideas/suggestions for the Affiliate Admin Portal:

(1)
We are piping affiliate sales information from our pop3 mail accounts into a proprietary CMS. However this doesn’t work for rebillings. It appears that there is no option to receive mail notifications for rebillings. Would be great to have this option.

(2)
A global redirect parameter as an appendix to the regular affiliate links would be great (like &HTML= or &LANDING=), to redirect the lead to a specific sponsor page, rather than to the global landing page that the affiliate link is statically associated with.

(3)
For the existing report 'Check Amounts' it would be helpful to see the actual date of payment, once a payout has been triggered/scheduled.

;-)

(0)


Feature Request Idea  Original currencies and amounts

Submitted by: Matyas Peterfi ()


Please make it possible to access exports/reports where the original amounts and currencies are listed for each transaction, or at least make the exchange rates you have used available. Businesses need at least one of these to make a proper reconciliation with your records. Thank you!

(0)


Feature Request Idea  Special merchant's client privilages

Submitted by: Joseph Malavenda ()


As a rule, all customers are prohibited to make too many orders within a 30 day period and to not exceed a certain dollar limit per order. Like many merchants, we will always have a few very trust worthy customers that order many times during a 30 day period. (Ex. I have a customer that ordered over 200 items on 18 orders since August of 2017, six of which were made within the last 30 day period) This customer tried to make a seventh order of 74.62 and was declined. I contacted support and they explained the policy to me and why it's done. After knowing the policy, I contacted my customer to explain why this happened to him after all the past orders he made, and not to wonder "What happened to my credit card".
My question is: It would be good if proven and trust worthy customers could get special privileges to make more than the normal amount of orders within 30 days. As for exceeding the amount of money per order, that's not as important as the order quantity per 30 days.
After all, if a customer made many orders and all were fine, there shouldn't be a reason to stop them from making another order with a proven past history. (there are much better odds with a proven customer then a new customer)
Anyway, I just wanted to put this thought out there and maybe something like this could be initiated in the future and many merchants could benifit by it.???
Thank you,
Joe Malavenda
Account #951311

(1)


Feature Request Idea  Why don't you send email about issued payments for afiliates?

Submitted by: john ()


This feature will be very useful, because I can't see the amount of payment in euros in my afiliate account
thx

(0)

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