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I lost my local user database, can you help me recover?


If you experienced issues with your local user database, whether because you've moved servers or had a hardware failure, we can help you recover your data. Contact our Merchant Support Team and a representative will assist you immediately.

- If you're are using CCBill's default User Management system, we can repopulate the Username/Password list for you.
- If you're are using CCBill Webhooks, Background Post, Datalink, or any other custom user management system, CCBill can recover datalink dumps for the entirety of your account. That will at least provide you all the basic billing details you need in order to rebuild your user database.